FAQs

Got a question? Konica Minolta is here to solve your problem
Below you’ll find answers to our most commonly asked questions

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Customer Service
Printing System
User Guide
Digital Doctor
Billing Service
Customer Service
Printing System
User Guide
Digital Doctor
Billing Service
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How to report the meter reading?

Customers are recommended to report the meter every month.
You can report the meter reading(s) in the following ways:
1. Print out the meter report from your machine, then submit by fax to 2856 2008 or email to bhkg_csmeter@bhk.konicaminolta.hk
or
2. Report meter readings online (Report now)
or
3. Install “DIGITAL DOCTOR”, for automated meter reading submission.
With this optimized automated remote meter reading features, customer does not need to furnish the information on regular basis as automated monitoring of the meter reading data will be capture. (Install now)

Last updated:
12 Dec 2023
How to update the billing address / machine location?

Please fill in the “Change of Company Information Request Form” with authorized signature and company chop and fax the form to our Finance Department at 2516 9177 or email to bhkcust.info@konicaminolta.com.

Last updated:
27 Feb 2023
How to transfer of agreement / change company name?

Please fill in the “Change of Company Information Request Form” with authorized signature and company chop and email the form with all required documents to our Finance Department at 2516 9177 or email to bhkcust.info@konicaminolta.com.

Last updated:
27 Feb 2023
How to join Service Maintenance Contract?

If your machine already out of warranty and you would like to join our service maintenance contract, you should contact our Customer Service Hotline 2565 8181. Firstly we need to inspect your machine (with the inspection charge) to confirm the condition. Quotation will be given if the machine needs to replace spare parts. If the machine is confirmed to be under serviceable condition, we will proceed to signing the service maintenance contract accordingly.

Last updated:
27 Feb 2023
How to relocate an existing device?

If you require Konica Minolta to relocate an existing device, please contact our customer Service Hotline 2565 8181 or submit a request online. A quotation will be given for your consideration.

Last updated:
27 Feb 2023
What are the benefits to register Digital Doctor?

“Digital Doctor” provides swift and effective problem recognition and maintenance support, anticipating and tackling problems before they become apparent. The system will handle all relevant device alerts, messages and meter readings and requires no effort or attention on your part.
– Automatic Delivery of Consumables
– Automatic Meter Reading
– Remote Diagnostic Service
– Timely Technical Support
– Effective & Accurate Troubleshooting

Last updated:
27 Feb 2023
The following FAQs are ONLY applicable to Digital Multi-functional Printers
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Network Settings
Print
Scan
Administration
How to find machine IP address information in Konica Minolta Bizhub “i” series product?

(On MFP touch panel screen) Select “Home” button (On touch panel screen) → Utility → Device Information → IPv4 address

Last updated:
27 Feb 2023
Print on banner paper

Specify the banner paper size.

1. On the screen of this machine, tap [Utility] – [Banner Printing].
2. Select [Allow], and tap [OK].
3. Check that the system is changed to the banner print job wait state.

When you have finished the above settings, start to print from the PC.
4. In [Original Size] in the [Basic] tab, select [Custom Size].
5. Specify the length and width of the banner paper, and click [OK].
6. Click [Yes].
7. Execute printing.
8. Load the banner paper into the Bypass Tray.
9. When you have loaded a banner paper, tap [Complete].
-> Printing on the banner paper starts. Support the ejected banner paper by hand.
-> To continue printing, execute printing from the computer.
10. Tap [Exit].
-> A message confirming the end of banner printing is displayed. To terminate printing, tap [Yes].
-> If there is a queued job, the job is started.

For details, please refer to attachment below:

Last updated:
27 Feb 2023
Printing on Envelopes or Postcards

Execute a print job on your computer then load envelopes or postcards into this machine to execute a print job on it.

The following explains how to print on standard-size envelopes or postcards loaded into the Bypass Tray.

1. Open the file in the application, and click [File]. Then click [Print] from the menu.
2. Select this product from [Select Printer] (or [Printer Name]), and click [Preferences] (or [Properties]).
3. In [Original Size] on the [Basic] tab, select [Envelope] or [Postcard].
4. Check that [Paper Size] is set to [Same as Original Size].
5. Select [Bypass Tray] from [Paper Tray].
6. Click [OK].
7. Execute printing.
8. Load envelopes or postcards into the Bypass Tray with the print side facing down.
9. Slide the Lateral Guide to fit the size of the loaded paper.
10. Tapping [Complete] starts printing.

For details, please refer to attachment below:

Last updated:
27 Feb 2023
Printing multiple Excel sheets at one time

When multiple Microsoft Excel sheets with different print settings are printed at one time, this function prevents the sheets from being printed separately.

In the [Other] tab, check the [Excel Job Control] box.

* [Excel Job Control] is only available when the printer driver for Windows is used. However, this function is not available when you are using 32-bit application software in the 64-bit operating system.

Last updated:
27 Feb 2023
Composing and printing an image correctly in PowerPoint

The process executed when an overlay image is printed on a PowerPoint original with a white background is optimized. This function prevents the overlay image from being overwritten by the white background of the PowerPoint original.

In the [Other] tab, select the [Remove White Background] check box.

* [Remove White Background] is only available only for the Windows printer driver. However, this function is not available when you are using 32-bit application software in the 64-bit operating system.

Last updated:
27 Feb 2023
How to Registering Scan to Email in Address Book?

Registering E-mail Address:

1. Tap [Utility] – [Utility] – [Store Address] – [Address Book] – [New Registration].
2. In [Select Destination], select [E-mail].
3. Enter destination information.
-> [No.] / [Name] / [Index] / [E-mail]
4. Tap [OK].

For details, please refer to attachment below:

Last updated:
27 Feb 2023
How to Registering Scan to SMB in Address Book?

Registering an SMB destination:

1. Tap [Utility] – [Utility] – [Store Address] – [Address Book] – [New Registration].
2. In [Select Destination], select [SMB].
3. Enter destination information.
-> [No.] / [Name] / [Index] / [Host Address] / [File Path] / [User ID] / [Password]
4. Tap [OK].

For details, please refer to attachment below:

Last updated:
27 Feb 2023
How to Registering Scan to FTP in Address Book?

Registering an FTP destination:

1. Tap [Utility] – [Utility] – [Store Address] – [Address Book] – [New Registration].
2. In [Select Destination], select [FTP].
3. Enter destination information.
-> [No.] / [Name] / [Index] / [Host Address] / [File Path] / [User ID] / [Password]
-> [Proxy] / [Port No.]
4. Tap [OK]

For details, please refer to attachment below:

Last updated:
27 Feb 2023
How to Registering Scan to WebDAV in Address Book?

Registering a WebDAV destination:

1. Tap [Utility] – [Utility] – [Store Address] – [Address Book] – [New Registration].
2. In [Select Destination], select [FTP].
3. Enter destination information.
-> [No.] / [Name] / [Index] / [Host Address] / [File Path] / [User ID] / [Password]
-> [SSL Settings] / [Proxy] / [Port No.]
4. Tap [OK]

For details, please refer to attachment below:

Last updated:
27 Feb 2023
How to Move Registered Destinations to another MFP?

Exporting a destination file:

1. Start a Web browser, enter the IP address of the machine in the URL field, then press the [Enter] key.
2. Select [Administrator], then click [Login].
3. Enter the password, then click [OK].
4. Click [Maintenance] – [Import/Export], select [Address], then click [Export].
5. Select the type of destinations to export
6. In [File Type], select the file type of the destination file to be exported.
7. In [Export Destination], select [Export to PC], then click [OK].
8. When you are ready to download the destination file, click [Download].
9. Click [Save], select a location to save the data to, then click [Save].
10. When downloading is completed, click [Close].
11. Click [Back].

Importing a destination file:

1. Start a Web browser, enter the IP address of the machine in the URL field, then press the [Enter] key.
2. Select [Administrator], then click [Login].
3. Enter the password, then click [OK].
4. Click [Maintenance] – [Import/Export], select [Address], then click [Import].
5. Select whether to import the backup file for all destination data or import the individually exported destination file.
6. Select [Select from PC], then click [Browse…].
7. Select the destination file to be imported, and click [OK].
8. Click [Import].
9. When the import completes, click [OK].

For details, please refer to attachment below:

Last updated:
27 Feb 2023
The following FAQs are ONLY applicable to i-Series of Digital Multi-functional Printers
Click here to check the model list

The FAQs ONLY covers the following models:

C750i, C650i, C550i, C450i, C360i, C300i, C250i, C227i, BH750i, BH550i, BH450i, BH360i

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General
Copy
Scan
Fax
Setting
•  Password Setting
How to change MFP language?
How to check MFP MAC address?
How to check MFP IP address?
How to print Meter report?
How to replace toner?
Last updated:
27 Feb 2023
What is the paper (gsm) that MFP support?
How to add a printer when using the mobile print application? (iOS)
How to add a printer when using the mobile print application? (Android)
How to change the default copy setting?
How do I copy both sides of an ID card on one page?
How to change the default Scan setting?
How to register E-mail addresses in the address book on MFP panel?
How to delete E-mail addresses in the address book on MFP panel?
How to scan different-size originals?
How to scan documents to USB flash drive?
How to remove blank pages on scanning function?
How to scan originals into multiple files by a specified number of pages?
Can't normally use the fax function?
How to fax oversea?
How to register Fax number in the address book?
How to delete Fax one touch from the address book?
How to adjust the Fax Sound?
How to display/print fax history list?
How to set fax forward?
How to set fax forward to RX memory user box (Memory RX)?
How to set the activity report?
How to turn off the broadcast report?
How to set the TX Result report?
How to change Admin Password?
How to disable 2 color function (in Copy)?
How to enable User Authentication?
How to enable Account Track?
How to export user usage through Web Connection?
How to print user usage on MFP?
How to add a printer when using the mobile print application? (iOS)
How to add a printer when using the mobile print application? (Android)
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What is "Digital Doctor" service?

“Digital Doctor” is one of the most proactive remote diagnostic systems designed by Konica Minolta to perfect customer experience with its powerful bizhub multi-functional product (MFP) series. The system will handle all relevant device alerts, messages and meter readings and requires no effort or attention on your part.

Last updated:
27 Feb 2023
What are the benefits to register Digital Doctor?

“Digital Doctor” provides swift and effective problem recognition and maintenance support, anticipating and tackling problems before they become apparent. The system will handle all relevant device alerts, messages and meter readings and requires no effort or attention on your part.
– Automatic Delivery of Consumables
– Automatic Meter Reading
– Remote Diagnostic Service
– Timely Technical Support
– Effective & Accurate Troubleshooting

Last updated:
27 Feb 2023
What is the benefit of automatic delivery of consumable in Digital Doctor service?

Once we detect the status of your consumables, we will deliver the right item, and replace it at the right time*. This first-ever one-stop service ensures on-time delivery of consumables and you do not have to take any actions on order taking.
*The replacement of consumables includes Imaging Unit, Drum Unit, Developing Unit, Transfer Belt Unit and Fusing Unit, but does not apply to Toner, Waste Toner Bottles, Stapler and others.

Last updated:
27 Feb 2023
What is the benefit of automatic meter reading in Digital Doctor service?

The automated meter reading function means there is no need for you to manually check meter readings or be bothered with keeping track of expiry dates. We will send you the invoices after we have automatically taken the meter readings. It alleviates your administration burden.

Last updated:
27 Feb 2023
Why accurate diagnosis for effective troubleshooting in Digital Doctor service is important?

The Digital Doctor always ensures your MFP will be kept in top functional condition.
It assures that we always have ample warning from your MFP. Even before you recognise the problem, we are already aware of it. The device will inform us in detail and we can prepare ourselves to help as quickly and as accurately as possible. Troubleshooting will be more accurate and efficient. This translates into better device up-time and fewer headaches for you.

Last updated:
27 Feb 2023
How timely technical support in Digital Doctor service is important in daily operation?

With Digital Doctor, our system automatically senses when service attention is required. Once we receive the alert, our Digital Doctor Officer will contact you within minutes to solve the problems. If it is necessary for an appointment with a technician, we will arrange the best time for site visit so that you will not experience any interruption to your daily workflow. Digital Doctor ensures minimum downtime or interference, to maximize productivity.

Last updated:
27 Feb 2023
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How to Pay?

Bank Account Details

Beneficiary Name:Konica Minolta Business Solutions (HK) Limited

 

Bank Name:The Hongkong and Shanghai Banking Corporation Limited
Bank Address:1 Queen’s Road Central, Hong Kong
Currency:HKD
Bank Account Number:848-023974-001
SWIFT Code:HSBCHKHHHKH

 

Bank Name:Bank of China (Hong Kong) Limited
Bank Address:Bank of China Tower, 1 Garden Road, Central, Hong Kong
Currency:HKD
Bank Account Number:030-574-0-003039-3
SWIFT Code:BKCHHKHHXXX

 

Bank Name:Mizuho Bank, Ltd. Hong Kong Branch
Bank Address:12/F., K11 Atelier, 18 Salisbury Road, Tsim Sha Tsui, Kowloon
Currency:USD
Bank Account Number:F15-768-210137
SWIFT Code:MHCBHKHH

 

Internet Payment

  • Internet banking services provided by banks in Hong Kong. For details, please check with your banks directly.
  • You need to enter the Bank Account Number of our Company when paying online. Please take screenshots of the transaction completion screen for your record.
  • Please email the screenshot, your customer number and invoice number to ebilling.financecm.bhk@gcp.konicaminolta.com or fax to 2516 9177 for further handling.

 

Cheque by Mail / e-Cheque

  • Mail a crossed cheque to Accounting Department – 43/F, AIRSIDE, 2 Concorde Road, Kai Tak, Kowloon, Hong Kong and made payable to “Konica Minolta Business Solutions (HK) Limited”. Please mark your customer number and invoice number on back of the cheque.
  • Email an e-cheque to ebilling.financecm.bhk@gcp.konicaminolta.com and made payable to “Konica Minolta Business Solutions (HK) Limited”. (For details on procedure, please enquire your banks directly or read e-Brochure of Hong Kong Monetary Authority.) Please mark your customer number and invoice number on the remarks section.

 

In Person

  • Counter of HSBC / BOC – Pay in cash or by cheque*.
  • Cheque Deposit Machines at HSBC / BOC – Pay by cheque*.
  • Cash Deposit Machines at HSBC / BOC – Pay in cash.
  • Please email the deposit advice, your customer number and invoice number to ebilling.financecm.bhk@gcp.konicaminolta.com or fax to 2516 9177 for further handling.
    *Crossed cheque made payable to “Konica Minolta Business Solutions (HK) Limited”.

 

Automatic Teller Machine (ATM)

  • You may settle your invoice at the HSBC / BOC ATMs.
  • Select “Transfer” then enter “Bank Account Number” and “Amount”.
  • Upon successful completion of the transaction, a receipt will be issued on the spot for reference and record.
  • Please email the receipt, your customer number and invoice number to ebilling.financecm.bhk@gcp.konicaminolta.com or fax to 2516 9177 for further handling.

 

Autopay

Upon successful application for the following autopay services, your monthly invoice will be paid automatically by debiting your bank account between 23rd to 26th of each month.

Via Savings or Current Accounts

  • Customers with savings or current accounts with any bank in Hong Kong can pay invoices via autopay. Please complete the Direct Debit Authorisation Form and return the original copy to your banker. Alternatively, customers may set up autopay authorization via internet banking service provided by some banks. Please contact your bank for details.
  • The authorisation process takes about three weeks.
  • Service fee may be charged by banks for handling autopay applications. Please contact your bank for more details.

 

Purchasing Card (selected customers only)

  • Email a Purchasing Card to ebilling.financecm.bhk@gcp.konicaminolta.com or fax to 2516 9177 and made payable to “Konica Minolta Business Solutions (HK) Limited”.
  • Please mark your customer number and invoice number on the description section.

Last updated:
27 Feb 2023
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