Skip to main content
Konica Minolta Business Solutions (HK) Ltd.
  • Robotics
        • Delivery Robot
        • Hygiene Robot
        • Service Robot
  • Products
        • Office PrintingBy taking complexity out of workplace processes we help people get work done, simply and easily.
          • Digital Multi-function Printers
          • Laser Printers
        • Production & Industrial Printing
          • Production Printers
          • Industrial Printers
        • Digital Multi-function Printers
          • Color Multi-function Printers
          • Mono Multi-function Printers
        • Production Printers
          • Color Production Printing Systems
          • Mono Production Printing Systems
        • All-in-one Printers
          • Industrial Printers
            • Specialty Printing
            • Label Printing and Finishing
          • Color A4 Printers
            • Mono A4 Printers
              • Color Multi-function Printers
                bizhub C361i
                bizhub C551i
                bizhub C651i
                bizhub C751i
                bizhub C451i
                bizhub C301i
                Mono Multi-function Printers
                bizhub 551i
                bizhub 751i
                bizhub 451i
                bizhub 361i
                bizhub 4751i
                bizhub 950i
                Color Production Printing Systems
                AccurioPrint C751i
                AccurioPress C84hc
                AccurioPress C7100
                Printer
                AccurioPress C14000
                Printer
                AccurioPress C12000
                Printer
                AccurioPress C4080
                Mono Production Printing Systems
                AccurioPress 7136
                AccurioPress 7120
                Printer
                AccurioPrint 2100
                Specialty Printing
                JETVARNISH 3DS
                Label Printing and Finishing
                Printer
                AccurioLabel 230

        • Solutions & Services
              • Enterprise SolutionsWe lorem lorem lorem. Lorem lorem lorem lorem lorem.
                • Document DigitizationLorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi.
                • Enterprise Resource Planning (ERP)
                • Human Resources Management System (HRMS)
                • O2O eCommerce Platform
                • Warehouse Management System (WMS)
              • Digital Workplace
                • AIoT SolutionsLorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi.
                • bizAnywhere Application Suite
                • Cybersecurity Solutions
                • Network & Connectivity Solutions
                • Robotic Process Automation (RPA)
                • Smart Office Solutions
              • Cloud Services
                • bizCloud
                • bizCloud Backup
                • bizCloud Filebox
              • Operation Outsourcing Services
                • Accounting Service
                • Business Process Service
                • EasyMaster360
                • HR Operations Service
                • IT Flex Plus Managed IT Service
                • Omnichannel Call Center Service
              • Printing Solutions & Services
                • Office Printing Solutions
                • Print Management SolutionsEliminate print waste and reduce costs with print management, solutions, to monitor and control your document output behavior
                • Production Print ServicesIn order to meet the market continuously improve the print quality requirements, Printing Standardization has become a global trend. Our experts provide a one-stop color management service for the printing industry in order to expand the local and overseas markets and discover infinite business opportunities
                • Production Print Solutions
        • Industries
        • Success Stories
        • Contact Us
        • About Us
        • Recent NewsLorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi.
        • Support
              • Customer Service
                • Submit a Meter Reading Order
                • Order Consumables
                • Request for Quotation (Relocation)
                • Termination of MFP Warranty Service
                • Change of Customer Information
                • New Machine Location Update
              • Technical Support
                • Printing System
                • Robotics
                • Digital Doctor
              • Self-Service
                • Schedule Your Training
                • Resource Center
                • FAQs
        • Global
        • 繁 (Chinese (Traditional))
          • Robotics
            • Delivery Robot
            • Hygiene Robot
            • Service Robot
          • Products
            • Office Printing
              • Digital Multi-function Printers
              • Laser Printers
            • Production & Industrial Printing
              • Production Printers
              • Industrial Printers
          • Solutions & Services
            • Enterprise Solutions
              • Document Digitization
              • Enterprise Resource Planning (ERP)
              • Human Resources Management System (HRMS)
              • O2O eCommerce Platform
              • Warehouse Management System (WMS)
            • Digital Workplace
              • AIoT Solutions
              • bizAnywhere Application Suite
              • Cybersecurity Solutions
              • Network & Connectivity Solutions
              • Robotic Process Automation (RPA)
              • Smart Office Solutions
            • Cloud Services
              • bizCloud
              • bizCloud Backup
              • bizCloud Filebox
            • Operation Outsourcing Services
              • Accounting Service
              • Business Process Service
              • EasyMaster360
              • HR Operations Service
              • IT Flex Plus Managed IT Service
              • Omnichannel Call Center Service
            • Printing Solutions & Services
              • Office Printing Solutions
              • Print Management Solutions
              • Production Print Services
              • Production Print Solutions
          • Industries
          • Success Stories
          • Contact Us
      • Digital Multi-function Printers
        • Color Multi-function Printers
        • Mono Multi-function Printers
      • Production Printers
        • Color Production Printing Systems
        • Mono Production Printing Systems
      • All-in-one Printers
        • Industrial Printers
          • Specialty Printing
          • Label Printing and Finishing
        • Color A4 Printers
          • Mono A4 Printers
            • Color Multi-function Printers
              bizhub C361i
              bizhub C551i
              bizhub C651i
              bizhub C751i
              bizhub C451i
              bizhub C301i
              Mono Multi-function Printers
              bizhub 551i
              bizhub 751i
              bizhub 451i
              bizhub 361i
              bizhub 4751i
              bizhub 950i
              Color Production Printing Systems
              AccurioPrint C751i
              AccurioPress C84hc
              AccurioPress C7100
              Printer
              AccurioPress C14000
              Printer
              AccurioPress C12000
              Printer
              AccurioPress C4080
              Mono Production Printing Systems
              AccurioPress 7136
              AccurioPress 7120
              Printer
              AccurioPrint 2100
              Specialty Printing
              JETVARNISH 3DS
              Label Printing and Finishing
              Printer
              AccurioLabel 230
              • About Us
              • Recent News
              • Support
                • Customer Service
                  • Submit a Meter Reading Order
                  • Order Consumables
                  • Request for Quotation (Relocation)
                  • Termination of MFP Warranty Service
                  • Change of Customer Information
                  • New Machine Location Update
                • Technical Support
                  • Printing System
                  • Robotics
                  • Digital Doctor
                • Self-Service
                  • Schedule Your Training
                  • Resource Center
                  • FAQs
              • Global
              • 繁 (Chinese (Traditional))
              • Home
              • Digital Doctor

              Digital Doctor

              First-of-its-kind 24-hour Health Care Service for your MFP

              Contact Us
              herobanner image

              Digital Doctor Service

              “Digital Doctor” is one of the most proactive remote diagnostic systems designed by Konica Minolta to perfect customer experience with its powerful bizhub multi-functional product (MFP) series. The system will handle all relevant device alerts, messages and meter readings and requires no effort or attention on your part.

               

              “Digital Doctor” service is applicable to specified bizhub only.

              Product specifications are subject to change without prior notice.

              − Close All + Expand All

              The benefits of “Digital Doctor” can be immediately enjoyed without any additional software. Your Konica Minolta bizhub MFP is already equipped to benefit from this diagnostic system with 100% security*.

              Once we detect the status of your consumables, we will deliver the right item, and replace it at the right time*. This first-ever one-stop service ensures on-time delivery of consumables and you do not have to take any actions on order taking.

              *The replacement of consumables includes Imaging Unit, Drum Unit, Developing Unit, Transfer Belt Unit and Fusing Unit, but does not apply to Toner, Waste Toner Bottles, Stapler and others.

              The automated meter reading function means there is no need for you to manually check meter readings or be bothered with keeping track of expiry dates. We will send you the invoices after we have automatically taken the meter readings. It alleviates your administration burden.

              The “Digital Doctor” automatically senses when service attention is required. If it is necessary for an appointment with a technician, we will call you to arrange the best time for site visit so that you will not experience any interruption to your daily workflow.

              With our “Digital Doctor” system, it always ensures your MFP will be kept in top functional condition. It assures that we have always ample warning from your MFP. Even before the recognized problem, we are already aware of it. Troubleshooting will be more accurate and efficient.

              Thank you for using Konica Minolta's "Digital Doctor" service. You can report the change in MFP location or ISP by filling up the form as below:
              8113E95E-4903-4596-919E-7EDCC6DE22BD

              We’d like to hear from you

              We welcome your feedback so we can make continuous improvement to better serve your needs
              Leave your Feedback

              Can we help you further?

              Email Enquiry
              Drop us a message! We'd love to hear from you
              Hotline: 2565 8181
              Our customer support team is here to help!
              FAQs
              Check out our Frequently Asked Questions by categories
              • Resource Center
              • Schedule Your Training
              • FAQs
              • Contact Us
              Celebrate the bizhub 20th Anniversary!
              Celebrate the bizhub 20th Anniversary!

              We’re proud to celebrate the 20th anniversary of bizhub. The next-generation bizhub i-Series Multi-function Printers (MFPs) are designed to address the evolving needs of today’s dynamic workplaces, with a focus on enhanced security, improved simplicity, and greater environmental responsibility.

               

              The new generation of bizhub i-Series MFPs brings together a suite of industry-first innovations including: Face-Recognition printing, auto media detection and integrated security features that elevate workplace productivity and efficiency to unprecedented levels.

              Learn More!
              feature image
              Show more
              show more icon
              Show less
              show less icon

              Sign up for news

              Robotics
              • Delivery Robot
              • Hygiene Robot
              • Service Robot
              Products
              • Office Printing
              • Production & Industrial Printing
              Solutions & Services
              • Enterprise Solutions
              • Digital Workplace
              • Cloud Services
              • Operation Outsourcing Services
              • Printing Solutions & Services
              Support
              • Resource Center
              • Schedule Training
              • Customer Service
              • Technical Support
              • FAQs
              About Konica Minolta
              • Company Profile
              • News & Insights
              • Awards and Recognitions
              • Careers
              • Corporate Information
              Facebook logo
              Linkedin logo
              Youtube logo
              Konica minolta giving shape to ideas white logo on a dark background
              • Terms of Use
              • Privacy Policy
              • Accessibility
              • Whistleblowing
              • Sitemap
              ©2025 Konica Minolta Business Solutions (HK) Ltd.