Omnichannel Call Center Service

Our omnichannel call center integrates various communication channels and leverages human, AI chatbot, voice intelligence and automation technology, to deliver seamless customer experiences and generate actionable business insights

Business Challenges

Changing customer behaviour from call to omnichannels

High operating cost including application and professionals

Difficult to summarize and analyze communication from multiple touchpoints

Time-consuming process to identify new engagement

Benefits

− Close All + Expand All

Uncover strategic business insights

Integrating relevant customer conversations from different communication channels for further analysis and engage with new customers to develop proactive sales strategies

Enhance customer experience and retention

Shorten pick-up call response time and turnaround time of customer enquiries to improve customer service quality and hence, enhance your corporate image and retain valuable customers in the long run

Better management control and performance measurement

Provide measurable and analyzable data as Key Performance Indicators (KPIs) to build Call Center Metrics, for facilitating smarter business decision making in a timely manner

Cost reduction with value maximization

Simplified your customer service operations while achieving higher cost efficiency by leveraging Konica Minolta’s resourceful customer service center for inbound and outbound services

24/7 service, 365 days a year

Delivering round-the-clock, uninterrupted responses with every call is well handled with our caring, professional and knowledgeable customer service team

Call center quality assurance

ISO27001 environment with enterprise-grade platforms and information technology infrastructure library certificated for providing a robust next-gen contact center service