Our unique call center serves as an omnichannel communication platform, which integrates various communication channels and leverages human, AI chatbot, voice intelligence and automation technology, to deliver customer-satisfying experience and business insights
Business Challenges
Changing customer behavior
High operating cost, including applications and training costs
Difficult to integrate customer conversations for analysis
New demand for omnichannel communication channel
Benefits
Uncover strategic business insights
Integrating relevant customer conversations from different communication channels for further analysis
Enhance customer experience and retention
Shorter and measurable pick-up call response time improves service quality and creates better customer experience
Better management control
Allowing you to monitor Key Performance Indicators (KPIs) and Call Center Metrics so that smart business decisions can be timely made
Call center quality assurance
ISO27001 certified call center, Enterprise-grade platforms and Information Technology Infrastructure Library certificated
24/7 service, 365 days a year
Delivering round-the-clock, uninterrupted responses whenever support is needed
Native Cantonese-speaking Customer Service
Providing customer service in native Cantonese, as well as English and Putonghua, to break down the language barrier and retain your clients
Success Stories
Our retailer customer makes use of our Next-Gen Contact Center Service, which provides quality customer…
