Privacy Policy
Konica Minolta does all in its power to manage and protect your personal information. Normally you will not need to provide your name or any other information about yourself to access this website.
At the same time, this website is operated for the purpose of providing information about Konica Minolta, and there may be cases where you will be requested to voluntarily give personal information such as your name and address, in answering surveys or in requesting answers to queries, registering for periodic mailings, or having printed materials shipped to you.
In such cases, you might be asked to give such personal information as your name, e-mail address, telephone number and street address. There may also be cases where a minimum of additional information will be requested for particular purposes. Except for the minimum necessary information, all such information is optional; you are free to provide it or not. In no case will the information you provide be altered without your permission.
Note that there may be cases where the information you provide is notified to a third party, but only to the extent necessary. For example, if we are asked to ship materials to your address, it will be necessary to notify your name and address to the shipping agent.
If a person registering information with this website requests disclosure of his or her own personal information, this will be done only to the registering party and only after confirming the identity of the requesting party.
In offering certain kinds of services on this website, the possibility may arise where you will be asked to provide more confidential information such as that for electronic money or credit card transactions. In such cases encryption of the transmitted information and other steps will be taken to ensure the security of the information.
The policies outlined above may be subject to change in the future, in which case all such changes will be notified on this website.
Personal Data Collection
Konica Minolta (“we, our, us”) is committed to protecting your personal data. This Personal Data Collection Statement (“PDCS”) informs you of our privacy practices governing how we collect your personal data either through your use of this website or other channel(s) as the case may be and how we use and share your personal data. In this PDCS, personal data means information that enables a living individual to be practicably identified (either directly or indirectly) that usually includes, for example, name, e-mail address, residential address, phone number, and also information such as detailed services consumption data, contract data, your activity on this website and other media operated by us that were gathered during the course of your journey with us as our customer or potential customer. (“Personal Data”).
1. Purpose of Personal Data Collection
Subject to your prior consent (which includes indication of no objection), we collect and use your Personal Data only for the purpose(s) including:
(1) providing ordered products or services to you;
(2) to respond to and follow up on your inquiries, complaints and comments;
(3) to verify your identity before processing any request from you including process of billing, payments and orders;
(4) to provide information relating to our products, services, promotions and other to projects;
(5) to conduct market survey, research and statistical analysis for better understanding of your needs, as well as designing or improving our goods or services;
(6) marketing of the products and services of our business partners;
(7) administrative operations of our events;
(8) compliance with applicable laws and regulations and settlement of any dispute;
(9) to conduct aggregated behavioural analysis;
(10) to communicate with you;
(11) any other purposes as may be separately notified to or agreed with you, including the purposes stated in any applicable terms and conditions for the supply of specific goods and services; and
(12) achieving the purpose directly related to any of the purposes described above.
You are not required to provide Personal Data when requested. However, we may not be able to provide our products and/ or services to you (e.g. process your applications / requests / participations / enquiries and/ or complaints) unless you provide the Personal Data required by us and specified as “mandatory” during our collection of Personal Data.
2. Confidentiality, Disclosure and Security of Personal Data
We make every effort to protect your Personal Data from unauthorized access, alteration and disclosure. Your Personal Data will only be accessed by us or our employees on a need-to-know basis to a limited extent and only when it is necessary to provide products or services to you and will retain your Personal Data only for so long as is necessary for fulfilling the purpose(s) for which they are collected. Your Personal Data will be deleted or destroyed after the period of retention as legally required.
For the purpose(s) stated above, we may share your Personal Data only with: (a) our business partner(s), service provider(s) or other party(ies) (including but not limited to service providers outside Hong Kong, telecommunication companies, call centres, data processing companies and cloud service providers) engaged by us for the above mentioned purposes and who is under a duty of confidentiality to us; (b) our subsidiaries, overseas associated and/or related company(ies), engaging in the provision of the services (or any part thereof); (c) any other person or company who is under a duty of confidentiality to us provided he/she is able to prove the right to the date; (d) government or regulatory authorities that we are under applicable laws or regulations to make disclosure to; (e) our legal advisors, auditors or other professional advisors for establishing, exercising or defending our rights; or (f) third parties as authorized or required by you or by applicable laws or regulations.
3. Retention of Personal Data
Unless there is a mandatory legal requirement for us to keep your Personal data for a specified period, we will only retain your Personal Data for as long as necessary to fulfill the purpose specified above for which the Personal Data are originally collected. We will periodically redact, purge, anonymize or destroy unnecessary Personal Data in our system in accordance with our internal procedures.
Your Personal Data may be stored in the servers which are located outside Hong Kong if you access our website through other social media platforms. Data protection laws vary among countries, with some providing more protection than others. Regardless of where your personal data is possessed, we always try our best to apply the same protections.
4. Direct Marketing
Your name and contact details, including email address(es), service phone number(s) for the services subscribed and phone number(s) and address(es) made known to us, collected from you may be used by us for direct marketing of:
(a) Our activities, products and services, including but not limited to our latest offers and information relating to our products and services; and
(b) Activities, products and services of our subsidiaries, associated and/or related company(ies) and business partner(s).
We may not so use your Personal Data unless we have received your consent. Your consent may be communicated to us at the time when you provide such information to us or in writing to our Data Protection Officer. You acknowledge that telephone calls with our staff may be recorded and used as evidence by us. You may also write to us at the address or email below if you wish to withdraw any consent given to us.
5. Use of Cookies
We use on our website or other online platforms (“Platforms”) which, among other things, help us to enhance your experience and to allow us to improve the Platforms. Please read our Cookies Policy for details.
6. Data Access and Correction
Without your consent, we will not sell, disclose or use your Personal Data for any other purpose(s) stated herein and you may exercise your right to cease any such use or request access, correction or deletion any of your Personal Data at any time by contacting our Data Protection Officer:
Data Protection Officer
Konica Minolta Business Solutions (HK) Ltd.
43/F, AIRSIDE, 2 Concorde Road,
Kai Tak, Kowloon, Hong Kong
Email Address: bhkg_data_protection@gcp.konicaminolta.com
We will revise our PDCS from time to time, and we will announce such revision on this website. If you have any questions about this PDCS, please contact our Data Protection Officer.
Revised: December 2024
