{"id":1556,"date":"2022-08-15T16:59:56","date_gmt":"2022-08-15T08:59:56","guid":{"rendered":"https:\/\/dev-hk-www.konicaminolta.com\/hk\/?page_id=1556"},"modified":"2023-03-07T20:33:19","modified_gmt":"2023-03-07T12:33:19","slug":"support","status":"publish","type":"page","link":"https:\/\/www.konicaminolta.hk\/hk\/en-us\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1556\" class=\"elementor elementor-1556\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5e05577 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5e05577\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1f45638\" data-id=\"1f45638\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0f832c2 elementor-widget elementor-widget-km-redirect-tabs\" data-id=\"0f832c2\" data-element_type=\"widget\" data-widget_type=\"km-redirect-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t     \t<div class=\"redirect-tabs-container redirect-tabs-container--responsive\"> \t\t\t<a class=\"redirect-tabs\" href=\"\/hk\/en-us\/resource-center\/\" style=\"font-size: 20px\"> \n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.konicaminolta.hk\/hk\/wp-content\/uploads\/2022\/08\/456C4034-A2BB-4FE5-BD08-5FC5CBDE2D14.svg\" style=\"width: 22px; height: 24px; margin-right: 8px\"\/>\n\t\t\t\t<span class=\"redirect-tab__title\">Download Driver<\/span>\n\t\t\t<\/a>\n\t\t\t\t\t<a class=\"redirect-tabs\" href=\"\/hk\/en-us\/customer-service\/\" style=\"font-size: 20px\"> \n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.konicaminolta.hk\/hk\/wp-content\/uploads\/2022\/08\/317C80FA-D4C6-4092-AE92-9F664D09E373.svg\" style=\"width: 22px; height: 24px; margin-right: 8px\"\/>\n\t\t\t\t<span class=\"redirect-tab__title\">Meter Reporting<\/span>\n\t\t\t<\/a>\n\t\t\t\t\t<a class=\"redirect-tabs\" href=\"\/hk\/en-us\/resource-center\/\" style=\"font-size: 20px\"> \n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.konicaminolta.hk\/hk\/wp-content\/uploads\/2022\/08\/D820F65C-810D-483E-8ECC-9855BE23674C.svg\" style=\"width: 22px; height: 24px; margin-right: 8px\"\/>\n\t\t\t\t<span class=\"redirect-tab__title\">How-to Video<\/span>\n\t\t\t<\/a>\n\t\t\t\t\t<a class=\"redirect-tabs\" href=\"\/hk\/en-us\/faqs\/\" style=\"font-size: 20px\"> \n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.konicaminolta.hk\/hk\/wp-content\/uploads\/2022\/08\/22070281-7373-44FD-8628-EA162FFCBF08.svg\" style=\"width: 22px; height: 24px; margin-right: 8px\"\/>\n\t\t\t\t<span class=\"redirect-tab__title\">FAQs<\/span>\n\t\t\t<\/a>\n\t\t        <\/div> \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a4be635 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a4be635\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f1d2066\" data-id=\"f1d2066\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-68368e8 elementor-widget elementor-widget-heading\" data-id=\"68368e8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Get Support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-821ed6f elementor-widget elementor-widget-heading\" data-id=\"821ed6f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Let us help you!<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-433ad8e elementor-section-full_width km-elementor-row elementor-section-height-default elementor-section-height-default\" data-id=\"433ad8e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-584dbde col\" data-id=\"584dbde\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2440b47 elementor-widget elementor-widget-km-support-card\" data-id=\"2440b47\" data-element_type=\"widget\" data-widget_type=\"km-support-card.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"support-card-container\">\n                  <div class=\"support-card-header\">\n                    <div class=\"support-card-image\">\n                      <img decoding=\"async\" src=\"https:\/\/www.konicaminolta.hk\/hk\/wp-content\/uploads\/2022\/11\/CS_KM-Blue.svg\" alt=\"icon image\" role=\"img\">\n                    <\/div>\n                    <div class= \"support-card-title\">\n                      <div>Customer Service<\/div>\n                    <\/div>\n                  <\/div>\n                  <ul class=\"product-links \">\n                        <li style=\"list-style: none;\">\n                <a href=\"\/hk\/en-us\/customer-service\/?redirect_tab_attr=meter_reading\"\n\t\t\t\t   class=\"animated-btn\">\n                    <img decoding=\"async\" src=\"https:\/\/www.konicaminolta.hk\/hk\/wp-content\/themes\/KMTheme\/assets\/images\/icon\/arrow_blue.svg\" alt=\"list-item-bullet-point\"\n                    class=\"bullet-point-icon\">\n \n                <span class=\"product-links-des\">Submit a Meter Reading Order<\/span>\n                <\/a>\n            <\/li>\n                        <li style=\"list-style: none;\">\n                <a href=\"\/hk\/en-us\/customer-service\/?redirect_tab_attr=consumable_order\"\n\t\t\t\t   class=\"animated-btn\">\n                    <img decoding=\"async\" src=\"https:\/\/www.konicaminolta.hk\/hk\/wp-content\/themes\/KMTheme\/assets\/images\/icon\/arrow_blue.svg\" alt=\"list-item-bullet-point\"\n                    class=\"bullet-point-icon\">\n \n                <span class=\"product-links-des\">Order Consumables<\/span>\n                <\/a>\n            <\/li>\n                        <li style=\"list-style: none;\">\n                <a href=\"\/hk\/en-us\/customer-service\/?redirect_tab_attr=request_quotation\"\n\t\t\t\t   class=\"animated-btn\">\n                    <img decoding=\"async\" src=\"https:\/\/www.konicaminolta.hk\/hk\/wp-content\/themes\/KMTheme\/assets\/images\/icon\/arrow_blue.svg\" alt=\"list-item-bullet-point\"\n                    class=\"bullet-point-icon\">\n \n                <span class=\"product-links-des\">Request for Quotation (Relocation)\n<\/span>\n                <\/a>\n            <\/li>\n                        <li style=\"list-style: none;\">\n                <a href=\"\/hk\/en-us\/customer-service\/?redirect_tab_attr=mfp_service\"\n\t\t\t\t   class=\"animated-btn\">\n                    <img decoding=\"async\" src=\"https:\/\/www.konicaminolta.hk\/hk\/wp-content\/themes\/KMTheme\/assets\/images\/icon\/arrow_blue.svg\" alt=\"list-item-bullet-point\"\n                    class=\"bullet-point-icon\">\n \n                <span class=\"product-links-des\">Termination of MFP Warranty Service\n<\/span>\n                <\/a>\n            <\/li>\n                        <li style=\"list-style: none;\">\n                <a href=\"\/hk\/en-us\/customer-service\/?redirect_tab_attr=change_info\"\n\t\t\t\t   class=\"animated-btn\">\n                    <img decoding=\"async\" src=\"https:\/\/www.konicaminolta.hk\/hk\/wp-content\/themes\/KMTheme\/assets\/images\/icon\/arrow_blue.svg\" alt=\"list-item-bullet-point\"\n                    class=\"bullet-point-icon\">\n \n                <span class=\"product-links-des\">Change of Customer Information\n<\/span>\n                <\/a>\n            <\/li>\n                        <li style=\"list-style: none;\">\n                <a href=\"\/hk\/en-us\/customer-service\/?redirect_tab_attr=new_machine\"\n\t\t\t\t   class=\"animated-btn\">\n                    <img decoding=\"async\" src=\"https:\/\/www.konicaminolta.hk\/hk\/wp-content\/themes\/KMTheme\/assets\/images\/icon\/arrow_blue.svg\" alt=\"list-item-bullet-point\"\n                    class=\"bullet-point-icon\">\n \n                <span class=\"product-links-des\">New Machine Location Update<\/span>\n                <\/a>\n            <\/li>\n                        <\/ul><\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-9b1c6b2 col\" data-id=\"9b1c6b2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-38272f6 elementor-widget elementor-widget-km-support-card\" data-id=\"38272f6\" data-element_type=\"widget\" data-widget_type=\"km-support-card.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"support-card-container\">\n                  <div class=\"support-card-header\">\n                    <div class=\"support-card-image\">\n                      <img decoding=\"async\" src=\"https:\/\/www.konicaminolta.hk\/hk\/wp-content\/uploads\/2022\/11\/TS_KM-Blue.svg\" alt=\"icon image\" role=\"img\">\n                    <\/div>\n                    <div class= \"support-card-title\">\n                      <div>Technical Support<\/div>\n                    <\/div>\n                  <\/div>\n                  <ul class=\"product-links \">\n                        <li style=\"list-style: none;\">\n                <a href=\"\/hk\/en-us\/printing-system\/\"\n\t\t\t\t   class=\"animated-btn\">\n                    <img decoding=\"async\" src=\"https:\/\/www.konicaminolta.hk\/hk\/wp-content\/themes\/KMTheme\/assets\/images\/icon\/arrow_blue.svg\" alt=\"list-item-bullet-point\"\n                    class=\"bullet-point-icon\">\n \n                <span class=\"product-links-des\">Printing System<\/span>\n                <\/a>\n            <\/li>\n                        <li style=\"list-style: none;\">\n                <a href=\"\/hk\/en-us\/robotics-support\/\"\n\t\t\t\t   class=\"animated-btn\">\n                    <img decoding=\"async\" src=\"https:\/\/www.konicaminolta.hk\/hk\/wp-content\/themes\/KMTheme\/assets\/images\/icon\/arrow_blue.svg\" alt=\"list-item-bullet-point\"\n                    class=\"bullet-point-icon\">\n \n                <span class=\"product-links-des\">Robotics Support<\/span>\n                <\/a>\n            <\/li>\n                        <li style=\"list-style: none;\">\n                <a href=\"\/hk\/en-us\/digital-doctor-service\/\"\n\t\t\t\t   class=\"animated-btn\">\n                    <img decoding=\"async\" src=\"https:\/\/www.konicaminolta.hk\/hk\/wp-content\/themes\/KMTheme\/assets\/images\/icon\/arrow_blue.svg\" alt=\"list-item-bullet-point\"\n                    class=\"bullet-point-icon\">\n \n                <span class=\"product-links-des\">Digital Doctor<\/span>\n                <\/a>\n            <\/li>\n                        <\/ul><\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-2c9c786 col\" data-id=\"2c9c786\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-06e48cf elementor-widget elementor-widget-km-support-card\" data-id=\"06e48cf\" data-element_type=\"widget\" data-widget_type=\"km-support-card.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"support-card-container\">\n                  <div class=\"support-card-header\">\n                    <div class=\"support-card-image\">\n                      <img decoding=\"async\" src=\"https:\/\/www.konicaminolta.hk\/hk\/wp-content\/uploads\/2022\/11\/SS_KM-Blue.svg\" alt=\"icon image\" role=\"img\">\n                    <\/div>\n                    <div class= \"support-card-title\">\n                      <div>Self-Service<\/div>\n                    <\/div>\n                  <\/div>\n                  <ul class=\"product-links \">\n                        <li style=\"list-style: none;\">\n                <a href=\"\/hk\/en-us\/schedule-your-training\/\"\n\t\t\t\t   class=\"animated-btn\">\n                    <img decoding=\"async\" src=\"https:\/\/www.konicaminolta.hk\/hk\/wp-content\/themes\/KMTheme\/assets\/images\/icon\/arrow_blue.svg\" alt=\"list-item-bullet-point\"\n                    class=\"bullet-point-icon\">\n \n                <span class=\"product-links-des\">Schedule your Training<\/span>\n                <\/a>\n            <\/li>\n                        <li style=\"list-style: none;\">\n                <a href=\"\/hk\/en-us\/resource-center\/\"\n\t\t\t\t   class=\"animated-btn\">\n                    <img decoding=\"async\" src=\"https:\/\/www.konicaminolta.hk\/hk\/wp-content\/themes\/KMTheme\/assets\/images\/icon\/arrow_blue.svg\" alt=\"list-item-bullet-point\"\n                    class=\"bullet-point-icon\">\n \n                <span class=\"product-links-des\"> Resource Center<\/span>\n                <\/a>\n            <\/li>\n                        <li style=\"list-style: none;\">\n                <a href=\"\/hk\/en-us\/faqs\/\"\n\t\t\t\t   class=\"animated-btn\">\n                    <img decoding=\"async\" src=\"https:\/\/www.konicaminolta.hk\/hk\/wp-content\/themes\/KMTheme\/assets\/images\/icon\/arrow_blue.svg\" alt=\"list-item-bullet-point\"\n                    class=\"bullet-point-icon\">\n \n                <span class=\"product-links-des\"> FAQs<\/span>\n                <\/a>\n            <\/li>\n                        <\/ul><\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f6baa62 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f6baa62\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bf9318f\" data-id=\"bf9318f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-a1ff77d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a1ff77d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-7b84bcc\" data-id=\"7b84bcc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-84cb4eb elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"84cb4eb\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"60px\" height=\"60px\" viewBox=\"0 0 60 60\"><title>8113E95E-4903-4596-919E-7EDCC6DE22BD<\/title><g id=\"Latest\" stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\"><g id=\"icons\" transform=\"translate(-803.000000, -609.000000)\" stroke=\"#FFFFFF\" stroke-width=\"2\"><g id=\"Group-60\" transform=\"translate(803.000000, 609.000000)\"><g id=\"Group-43\" transform=\"translate(9.159265, 22.000000)\"><rect id=\"Rectangle\" x=\"1\" y=\"11.3703704\" width=\"5\" height=\"15.6296296\" rx=\"1.03703701\"><\/rect><path d=\"M6.48672788,12.7037037 C7.99710627,12.1728395 9.50744294,11.0185185 11.0177379,9.24074074 C13.2831803,6.57407407 13.8407345,4.57407407 13.8407345,2.5 C13.8407345,0.425925926 13.9291736,0 14.9557179,0 C15.9822621,0 18.0353506,0.777777778 18.0353506,2.59259259 C18.0353506,3.80246914 17.7787145,5.7037037 17.2654424,8.2962963 C16.923261,9.33333333 17.0088064,10.0246914 17.5220785,10.3703704 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data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">We\u2019d like to hear from you<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-753964e elementor-widget elementor-widget-heading\" data-id=\"753964e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">We welcome your feedback so we can make continuous improvement to better serve your needs <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-7bf53fa\" data-id=\"7bf53fa\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a226315 elementor-align-center km-btn-blue elementor-widget elementor-widget-button\" data-id=\"a226315\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/hk\/en-us\/your-feedback\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Leave your Feedback<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2239265 elementor-section-boxed elementor-section-height-default 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