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KONICA MINOLTA Hong Kong

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First-of-its-kind Health Care Service for your MFP - Your 24-hour "Digital Doctor"

"Digital Doctor" is one of the most proactive remote diagnostic systems designed by Konica Minolta to perfect customer experience with its powerful bizhub multi-functional product (MFP) series. The system will handle all relevant device alerts, messages and meter readings and requires no effort or attention on your part.

Konica Minolta: Printer / Copier /Managed IT Service
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For more details about the "Digital Doctor", please click here (Text-only version) to download the brochure or contact the enquiry hotline at 2565 2111.

"Digital Doctor" service is applicable to specified bizhub only

Product specifications are subject to change without prior notice

Introduction to New Service Platform

In order to create a green workplace with high efficiency, Konica Minolta proudly presents the Digital Doctor New Service Platform to enhance our service quality to our valuable customers. Please find the new workflow of service order as follows:

new workflow of service order

From now on, instead of the traditional job sheet, our service engineer will show a tablet for customer's confirmation and signature after service order finished. Moreover, email notification will be sent to the person-in-charge about service order process update.

Let's achieve a paperless office and build up an environmentally conscious atmosphere together. If you have any questions regarding our Digital Doctor New Service Platform, please do not hesitate to contact our Customer Service Hotline at 2565 2176.

Proactive & Reliable Health Service for Your MFP

The benefits of "Digital Doctor" can be immediately enjoyed with any additional software. Your Konica Minolta bizhub MFP is already equipped to benefit from this diagnostic system with 100% security*.

Automatic Delivery of Consumables

Once we detect the status of your consumables, we will deliver the right item, and replace it at the right time*. This first-ever one-stop service ensures on-time delivery of consumables and you do not have to take any actions on order taking.

*The replacement of consumables includes Imaging Unit, Drum Unit, Developing Unit, Transfer Belt Unit and Fusing Unit, but does not apply to Toner, Waste Toner Bottles, Stapler and others.

Automatic Meter Reading

The automated meter reading function means there is no need for you to manually check meter readings or be bothered with keeping track of expiry dates. We will send you the invoices after we have automatically taken the meter readings. It alleviates your administration burden.

Timely Technical Support

The "Digital Doctor" automatically senses when service attention is required. If it is necessary for an appointment with a technician, we will call you to arrange the best time for the site visit so that you will not experience any interruption to your daily workflow.

Remote Diagnostic for Effective & Accurate Troubleshooting

With our "Digital Doctor" system, it always ensures your MFP will be kept in top functional condition. It assures that we have always ample warning from your MFP. Even before the recognized problem, we are already aware of it. Troubleshooting will be more accurate and efficient.

Change in MFP location or ISP

Customer Information

Thank you for using Konica Minolta's "Digital Doctor" service. You can report the change in MFP location or ISP by filling up the form as below:

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